Shipping & Returns
Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via FastWay Couriers to ensure that your purchase is delivered as quickly and as safely as possible.
Your products are insured against loss while in transit to you. Once the parcel has been received (all packages require a signature as acceptance) the goods are deemed your responsibility and insurance from Deus Lux ceases. It is expected that if an item needs to be returned to Deus Lux that insurance be placed on the item/s whilst in transit.
Return & Exchange Policy
Items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.
Once we receive your return, please allow 1 week for processing. This Returns & Exchanges policy forms part of the Deus Lux website terms and conditions.
Deus Lux is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorised by Deus Lux Customer Service.