FAQ
Frequently asked questions
How do I take care of my candle?
How long will it take to receive my candles?
We utilise a courier service to send your candles to you. This is same day metropolitan cities, and 2 days for interstate. Regional areas will differ so please send us an email and we will get back to you with the right information. deus.lux@iinet.net.au
Please ensure that the shipping address details provided for your order are correct. Deus Lux is not responsible for incorrect addresses, refused shipments, or unclaimed parcels. Parcels returned to Deus Lux by Australia Post for any reason will be subject to a returned charge of $15 and a resending fee of $10.
My product is faulty - what do I do?
RETURNS & EXCHANGES
Please contact us to obtain instructions before returning a product. Once we receive your return, please allow 1 week for processing.
FAULTY PRODUCTS
Items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.
We require you to:
1. Contact us to report the fault within 2 days. All returns must be authorised by Deus Lux Customer Service.
2. Provide proof of purchase.
3. We’ll supply you with instructions and investigate the fault or damage immediately.
4. We will organise the return of the faulty or damaged product to Deus Lux. Please note that products must be returned to us in their original condition and in their original packaging. Products must not have been opened or used.
5. Please note that refunds will be processed using the original payment method.
6. All returns and exchanges are subject to our terms and conditions.
7. Non faulty products: exchange or Deus Lux credit only. Please choose your purchase carefully as Deus Lux does not provide a refund in this case. Deus Lux does however provide exchanges or alternatively a credit to use through the Deus Lux website at a later date.
For an exchange or a credit on a product we require you to:
1. Contact us to report the need to exchange the product within 7 days. All returns must be authorised by Deus Lux Customer Service.
2. Provide proof of purchase.
3. We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to Deus Lux within 7 days of the return authority. Please note that you are responsible for returning the product to Deus Lux and all charges incurred are at your expense. It is a requirement that the items be sent using Registered Post with the appropriate insurance to ensure the items are secure in transit.
4. Upon receiving the product it will be inspected to ensure that it hasn't been opened. Products must be returned to Deus Lux in their original condition and in their original packaging.
5. Once the return has been processed you will either be supplied with the exchange item/s of your choosing or a Deus Lux credit code. Please note that you are responsible for all applicable shipping charges.
6. All returns and exchanges are subject to our terms and conditions.
Deus Lux is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorised by Deus Lux Customer Service.
How do you make your candles?
It's been an exciting journey to discover the ancient fragrances that were available at the time of The Messiah, and which are still available today, bar a sacred few.
We donate a percentage of our profits
Deus Lux has a specific purpose. Beyond bringing the fragrance of heaven into homes, we also give to those who are disadvantaged.
How do I look after my Organic Fasting Tea?
Fasting Tea CARE INSTRUCTIONS